Terms & Conditions

Effective Date: August 29, 2026

Welcome to IKNXUSA.com. These Terms & Conditions govern your access to and use of the IKNXUSA website and the purchase of products and services offered through the website.

IKNXUSA is independently owned and operated by InstallAV, Inc., an Arkansas, USA corporation.

By accessing IKNXUSA.com, creating an account, placing an order, registering for training, purchasing services, or otherwise using the website, you agree to these Terms & Conditions.

1. Professional Products and Services

IKNXUSA provides products, information, training, engineering resources, and related services for KNX and professional building-automation applications.

Products offered through IKNXUSA may include components for:

• KNX building automation
• Lighting control
• DALI and DALI-2
• 0–10 V and 1–10 V control
• HVAC integration
• Energy management
• Motorized shading
• Visualization
• Interfaces and gateways
• Networking and communication
• Electrical and installation infrastructure

Many products sold through IKNXUSA are professional components requiring appropriate system design, installation, configuration, programming, commissioning, and troubleshooting.

2. Product Selection and Compatibility

Customers are responsible for verifying that products are appropriate for their intended application before purchasing or installing them.

Product compatibility may depend on factors including:

• Electrical voltage and current
• Communication protocol
• KNX application program
• ETS version
• Firmware and software versions
• Mounting requirements
• Power-supply requirements
• System topology
• Other connected equipment
• Certification or listing requirements
• Applicable electrical and building codes

The fact that two products support KNX, DALI, Modbus, BACnet, 0–10 V, or another common technology does not necessarily guarantee complete interoperability or suitability for a particular application.

If you are uncertain about product selection, we recommend contacting IKNXUSA before ordering.

3. Product Information

IKNXUSA makes reasonable efforts to provide accurate product descriptions, specifications, photographs, technical information, pricing, availability, and certification information.

However, manufacturers may modify products, specifications, firmware, documentation, pricing, packaging, certification status, or availability without notice.

Product photographs may be representative and may differ from the current product revision or packaging.

Manufacturer documentation should be consulted before specification, installation, or commissioning.

IKNXUSA reserves the right to correct typographical errors, inaccurate information, pricing errors, product descriptions, or other website content.

4. U.S. Market Products and Certifications

IKNXUSA may identify products as suitable or selected for the U.S. market based on available manufacturer information, electrical characteristics, certification documentation, installation characteristics, or other relevant product information.

References to UL, ETL, cDEKRAus, or other certifications or listings apply only to the specific products and certifications identified.

The designation “U.S. Market” does not mean that every product carries the same certification or listing.

Customers, designers, contractors, and other professionals remain responsible for verifying that a product meets the requirements of the intended application and the applicable Authority Having Jurisdiction (AHJ).

5. Pricing

Prices displayed on IKNXUSA.com are subject to change without notice.

Prices do not necessarily include shipping, taxes, duties, special handling, engineering, installation, programming, commissioning, or other services unless specifically stated.

IKNXUSA reserves the right to correct pricing errors before an order is fulfilled.

If a material pricing error affects an order, we may contact the customer before processing or cancel and refund the affected item or order.

6. Orders

Submission of an order does not necessarily constitute final acceptance by IKNXUSA.

IKNXUSA reserves the right, subject to applicable law, to decline or cancel orders because of circumstances including:

• Product unavailability
• Incorrect pricing or product information
• Manufacturer restrictions
• Suspected fraud
• Payment problems
• Shipping restrictions
• Export or regulatory restrictions
• Errors in the order
• Other legitimate business reasons

If payment has already been collected for an order that IKNXUSA cancels, the applicable amount will be refunded.

7. Special Orders

Many KNX and professional building-automation products are special-order items.

Once a special-order product has been submitted to the manufacturer, distributor, or supplier, the order may not be cancelable or returnable.

Customers should carefully verify part numbers, specifications, electrical characteristics, certifications, quantities, and compatibility before ordering.

Estimated availability and shipping dates are not guaranteed.

8. Payment

Payment is required according to the terms presented during checkout, quotation, invoice, or other applicable sales documentation.

Orders may not be processed or released until required payment has been received and authorized.

Customers agree to provide accurate billing and payment information.

9. Sales Tax

Applicable sales tax will be collected where required by law.

Tax obligations may vary according to the customer’s location, transaction, product type, and applicable federal, state, and local requirements.

Customers claiming tax-exempt status may be required to provide valid exemption documentation before an order is processed as tax exempt.

10. Shipping and Returns

Shipping, delivery, cancellation, return, and refund requirements are governed by the current IKNXUSA Shipping & Returns Policy.

Customers should review that policy before placing an order, particularly when purchasing special-order or project-specific products.

11. Product Warranties

Products are subject to the applicable manufacturer’s warranty, if any, unless IKNXUSA expressly provides a separate written warranty.

Warranty claims and procedures are governed by the IKNXUSA Warranty Policy and applicable manufacturer warranty terms.

12. Professional Installation

Many products offered by IKNXUSA should be installed, configured, and commissioned by appropriately qualified professionals.

The customer is responsible for ensuring that installation complies with:

• Manufacturer instructions
• Product specifications
• Applicable electrical codes
• Building codes
• Local regulations
• Project specifications
• Requirements of the applicable Authority Having Jurisdiction

IKNXUSA is not responsible for damage caused by improper installation, incorrect wiring, inappropriate voltage, unauthorized modification, misuse, improper programming, or operation outside manufacturer specifications, subject to applicable law.

13. Technical Support and Engineering Information

Technical information provided through IKNXUSA.com, email, telephone conversations, training materials, articles, diagrams, product descriptions, or other communications is intended to assist qualified professionals and customers.

Unless specifically provided under a separate written professional-services agreement, such information should not be considered a substitute for project-specific engineering, architectural, electrical, code, or other professional design services.

Every project should be evaluated according to its specific requirements.

14. Training

Training programs may be subject to separate registration requirements, schedules, prerequisites, attendance requirements, examination requirements, cancellation policies, and certification rules.

Where KNX certification is involved, applicable requirements established by KNX Association and the authorized training program may also apply.

Completion of preparatory or educational material does not automatically guarantee certification, examination success, or professional qualification.

15. Accounts

Customers are responsible for maintaining the confidentiality of their account credentials and for activities performed through their accounts.

Customers agree to provide accurate and current account information.

IKNXUSA reserves the right to restrict or terminate accounts associated with fraudulent activity, unauthorized use, abuse, violations of these Terms, or other unlawful activity, subject to applicable law.

16. Intellectual Property

Unless otherwise indicated, original website content created by IKNXUSA or InstallAV, Inc., including original text, graphics, page designs, educational materials, and other original content, is owned by or licensed to InstallAV, Inc. and is protected by applicable intellectual-property laws.

Website content may not be reproduced, republished, commercially distributed, or used to create derivative commercial materials without authorization, except where permitted by law.

17. Manufacturer Trademarks and Product Information

Manufacturer names, product names, trademarks, logos, photographs, technical documents, and other manufacturer materials remain the property of their respective owners.

Their appearance on IKNXUSA.com does not imply ownership by IKNXUSA.

KNX® and ETS® are registered trademarks of KNX Association.

IKNXUSA is independently owned and operated by InstallAV, Inc. and is not KNX Association, is not operated by KNX Association, and should not be interpreted as the official U.S. website or U.S. national organization of KNX Association.

18. Third-Party Websites

IKNXUSA.com may contain links to manufacturers, certification organizations, technical resources, or other third-party websites.

IKNXUSA and InstallAV, Inc. are not responsible for the availability, accuracy, security, privacy practices, or content of third-party websites.

19. Website Availability

We make reasonable efforts to maintain the operation and accuracy of IKNXUSA.com but do not guarantee uninterrupted or error-free access.

Website functionality may occasionally be unavailable because of maintenance, technical problems, third-party services, network interruptions, or circumstances outside our control.

20. Limitation of Liability

To the maximum extent permitted by applicable law, InstallAV, Inc. and IKNXUSA will not be liable for indirect, incidental, special, consequential, or punitive damages arising from use of the website or products and services purchased through it, except where such liability cannot legally be excluded or limited.

Nothing in these Terms is intended to exclude or limit rights, remedies, warranties, or liabilities that cannot legally be excluded under applicable law.

21. Indemnification

To the extent permitted by applicable law, users agree to indemnify and hold harmless InstallAV, Inc., IKNXUSA, and their officers, employees, and representatives from claims, liabilities, damages, or reasonable costs arising from unlawful use of the website, violation of these Terms, or misuse of products purchased through IKNXUSA.

22. Governing Law

These Terms & Conditions are governed by the laws of the State of Arkansas, without regard to conflict-of-law principles, except where applicable law requires otherwise.

Any dispute will be handled in accordance with applicable law and any enforceable dispute-resolution provisions agreed between the parties.

23. Severability

If any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions will continue in effect to the extent permitted by law.

24. Changes to These Terms

IKNXUSA may update these Terms & Conditions periodically.

Changes will be published on this page with an updated effective date. Continued use of the website following an update constitutes acceptance to the extent permitted by applicable law.

25. Contact Information

Questions regarding these Terms & Conditions may be directed to:

IKNXUSA
Operated by InstallAV, Inc.
Little Rock, Arkansas, USA

Email: office@installav.com
Phone: 501-205-5002