Please contact us before you place an order.
Shipping & Returns Policy
Effective Date: August 29, 2026
IKNXUSA is committed to providing reliable order processing and shipping for professional KNX, building automation, lighting control, energy management, and related products.
IKNXUSA is independently owned and operated by InstallAV, Inc., an Arkansas, USA corporation.
Shipping Area
IKNXUSA currently ships products to addresses within the United States.
Certain products may have shipping restrictions or may not be available for delivery to all locations.
For special shipping requirements or large project orders, please contact us before placing your order.
Order Processing & Availability
Product availability and estimated shipping times vary by manufacturer and product.
Products may be identified as:
- In Stock
- Usually Ships Within a Specified Number of Business Days
- Special Order
- Contact Us for Availability
Shipping and availability estimates are provided in good faith but are estimates and are not guaranteed delivery dates.
Orders containing products with different availability dates may be shipped together or separately depending on product availability, shipping method, and order requirements.
Special-Order Products
Many professional KNX and building-automation products are manufactured, imported, or ordered specifically to meet customer demand.
Products identified as Special Order may require additional processing time and may typically ship within approximately 7–14 business days, unless otherwise stated on the product page or communicated at the time of order.
Manufacturer availability, international transportation, customs processing, weather, carrier delays, and other circumstances outside IKNXUSA’s control may affect estimated shipping times.
Special-order products may not be cancelable or returnable once the order has been submitted to the manufacturer or supplier.
Customers should carefully verify product model numbers, specifications, certifications, electrical ratings, and compatibility before ordering special-order products.
Shipping Charges
Shipping charges are calculated based on factors that may include package weight, dimensions, destination, shipping method, carrier rates, and product-specific requirements.
Available shipping options and charges will normally be displayed during checkout.
Oversized, unusually heavy, high-value, or specially handled products may require additional shipping charges.
Shipping Carriers
IKNXUSA may use carriers including FedEx, UPS, USPS, or other appropriate freight and parcel services, depending on the product, destination, and shipping requirements.
Carrier availability may vary by order.
Tracking Information
Tracking information will be provided when available after an order has shipped.
Tracking information may not become active immediately after a shipping label is created.
Delivery
Customers are responsible for providing a complete and accurate shipping address.
IKNXUSA is not responsible for delays or additional charges resulting from incorrect or incomplete shipping information supplied by the customer.
Customers should inspect packages promptly upon delivery.
Shipping Damage
If an order arrives visibly damaged, please photograph the shipping carton, shipping label, packaging materials, and damaged product before discarding any packaging.
Report shipping damage to IKNXUSA as soon as possible after delivery so that we can assist with the appropriate carrier or manufacturer claim.
Please retain all original packaging until the claim has been resolved.
Missing or Incorrect Items
Please inspect your order promptly after delivery.
If an item is missing or you believe you received an incorrect product, contact IKNXUSA with your order number and product information so that we can investigate.
Returns
Return Authorization Required
Contact IKNXUSA before returning any product.
Products returned without prior authorization may be refused or returned to the customer.
Return instructions and the appropriate return shipping address will be provided after the return request has been reviewed.
Standard Product Returns
Eligible standard products may be returned within 30 days of delivery, subject to approval and the conditions described in this policy.
To qualify for a return, products generally must be:
- Unused and uninstalled
- Unprogrammed and unconfigured
- In resalable condition
- Complete with accessories, documentation, and components
- Returned in the original manufacturer packaging
Products showing evidence of installation, wiring, programming, modification, physical damage, or use may not qualify for return.
Non-Returnable Products
Unless defective or otherwise required by applicable law, the following products may not be eligible for return:
- Special-order products
- Custom-manufactured products
- Custom-configured or programmed products
- Products manufactured or ordered specifically for a project
- Software and activated licenses
- Products with opened or activated license codes
- Clearance or final-sale products identified as non-returnable
- Products damaged through improper installation, wiring, handling, or use
The applicable return conditions should also be identified on individual product pages when appropriate.
Incorrectly Ordered Products
Customers are responsible for reviewing product specifications and compatibility before ordering.
Professional KNX and building-automation equipment can have similar model numbers while differing significantly in voltage, certification, mounting, communication interfaces, channel configuration, or application.
If you are uncertain about product selection, please contact IKNXUSA before ordering.
An incorrectly selected product is not considered defective.
Defective Products
Products believed to be defective may be subject to the applicable manufacturer’s warranty and should be handled according to the IKNXUSA Warranty Policy.
A defective-product claim may require technical troubleshooting, testing, manufacturer authorization, or product evaluation before a replacement, repair, credit, or other remedy can be approved.
Return Shipping
Unless the return results from an error by IKNXUSA or another arrangement has been approved in writing, the customer is generally responsible for return shipping costs.
Customers should use a trackable and appropriately insured shipping method when returning valuable products.
IKNXUSA is not responsible for returned products lost or damaged during return transportation before they are received.
Restocking Fees
Certain returned products may be subject to a restocking fee, particularly when imposed by the manufacturer or supplier.
Any applicable restocking fee should be communicated as part of the return authorization whenever reasonably possible.
Refunds
Once an authorized return is received and inspected, IKNXUSA will determine whether the return meets the applicable return requirements.
Approved refunds will generally be issued to the original payment method.
Original shipping charges and return shipping charges are generally non-refundable unless the return resulted from an IKNXUSA shipping error or otherwise required by applicable law.
Please allow reasonable processing time after an approved return has been received and inspected. Financial institutions may require additional time to post a refund.
Order Cancellations
Orders may be canceled before processing or submission to the manufacturer or supplier.
Once a special-order, custom, configured, or manufacturer-ordered product has entered processing, cancellation may no longer be possible.
Contact IKNXUSA immediately if you need to request an order cancellation.
Contact Us
For shipping questions, return authorization, damaged shipments, or order assistance, contact:
IKNXUSA
Operated by InstallAV, Inc.
Little Rock, Arkansas, USA
Email: office@installav.com
Phone: 501-205-5002
Please include your order number when contacting us regarding an existing order.