Effective Date: August 29, 2026
IKNXUSA respects your privacy and is committed to protecting the personal information you provide when visiting IKNXUSA.com, creating an account, purchasing products, registering for training, requesting technical support, or communicating with us.
IKNXUSA is independently owned and operated by InstallAV, Inc., an Arkansas, USA corporation.
Information We Collect
We may collect information that you voluntarily provide to us, including:
- Name
- Company name
- Billing and shipping address
- Email address
- Telephone number
- Account and registration information
- Order and transaction information
- Training registration information
- Product, engineering, or technical-support inquiries
Payment information may be processed through third-party payment processors and e-commerce service providers. IKNXUSA does not directly store complete credit-card information on its own systems.
We may also automatically collect certain technical information when you use our website, including browser type, device information, IP address, pages visited, referring pages, and general website-usage information.
How We Use Your Information
We may use information collected through IKNXUSA.com to:
- Process and fulfill orders
- Process account registrations
- Provide product and shipping information
- Administer training registrations
- Respond to technical-support, engineering, and product inquiries
- Communicate regarding orders, services, account activity, or important updates
- Improve our website, products, services, and customer experience
- Detect or prevent fraudulent or unauthorized activity
- Comply with applicable legal, tax, accounting, and regulatory requirements
We Do Not Sell Personal Information
IKNXUSA does not sell or rent customers’ personal information.
We may share information with service providers when reasonably necessary to operate our business, including payment processors, e-commerce platforms, shipping carriers, email providers, analytics providers, and other vendors that assist us in providing products and services.
Information may also be disclosed when required by law or when reasonably necessary to protect IKNXUSA, InstallAV, Inc., our customers, or others.
Cookies and Website Technologies
IKNXUSA.com may use cookies and similar technologies to operate the website, maintain account sessions, remember preferences, analyze website usage, improve performance, and support e-commerce functionality.
Some cookies are necessary for the operation of the website. Other cookies or technologies may be provided by third-party services used for analytics, payment processing, marketing, or other website functions.
Users may control certain cookie settings through their browser or other available privacy controls. Disabling certain cookies may affect website functionality.
E-Commerce and Payment Processing
IKNXUSA uses third-party services to support online shopping, payment processing, shipping, and other e-commerce functions.
These providers may collect or process information necessary to complete transactions. Their handling of personal information is also governed by their respective privacy policies and security practices.
Account Information
Customers who create an IKNXUSA account are responsible for maintaining the confidentiality of their login credentials.
Account information may be used to provide access to pricing, order history, training information, professional resources, or other services available to registered users.
Email Communications
We may send transactional communications concerning orders, account activity, training registrations, support requests, and other services requested by the customer.
Where applicable, customers may unsubscribe from promotional or marketing communications by using the unsubscribe mechanism provided in those communications or by contacting us.
Data Security
We use reasonable administrative, technical, and organizational measures designed to protect personal information from unauthorized access, disclosure, alteration, or misuse.
However, no internet transmission or electronic-storage system can be guaranteed to be completely secure.
Data Retention
We may retain customer, transaction, account, and communication information for as long as reasonably necessary to provide services, maintain business and accounting records, comply with legal requirements, resolve disputes, and enforce agreements.
External Links
IKNXUSA.com may contain links to manufacturer websites, technical resources, certification organizations, or other third-party websites.
IKNXUSA and InstallAV, Inc. are not responsible for the privacy practices, security, or content of third-party websites.
Your Privacy Choices
You may contact us to request assistance regarding your personal information or communication preferences.
Email: office@installav.com
Phone: 501-205-5002
Certain information may need to be retained when required for legal, accounting, tax, transaction, fraud-prevention, warranty, or other legitimate business purposes.
Children’s Privacy
IKNXUSA.com is intended primarily for professionals, businesses, integrators, contractors, engineers, designers, and other users interested in building-automation products and services.
We do not knowingly collect personal information from children under 13 through the website.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our business practices, website functionality, technology, or legal requirements.
Updates will be posted on this page with a revised effective date.
Contact Information
Questions regarding this Privacy Policy may be directed to:
IKNXUSA
Operated by InstallAV, Inc.
Little Rock, Arkansas, USA
Email: office@installav.com
Phone: 501-205-5002